Privacy Policy

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, and optionally telephone number and a message describing the watch or enquiry.
• Direct email or telephone contact: the information you include in that correspondence.
• In-person visits: name and contact details needed to record intake of a piece and to return it to you.
• Website analytics: anonymised usage data (pages visited, session duration) if analytics cookies are accepted. No personally identifiable information is included in analytics data.
• Cookies: see Section 6 below.

We do not collect payment card details through this website. Any payment arrangements are handled separately and directly.

3. How We Use Your Data

Personal data collected is used only for the following purposes:

• Responding to enquiries about our services.
• Arranging the intake, service, and return of timepieces.
• Communicating progress and decisions during a service or restoration project.
• Maintaining workshop records for the duration of and after a completed service.
• Improving the website based on anonymised usage patterns (only if analytics consent is given).

We do not send marketing emails or newsletters. We do not use your data for profiling or automated decision-making.

The legal basis for processing your data is legitimate interest (responding to direct enquiries and managing workshop operations) and, where applicable, performance of a contract (carrying out an agreed service).

4. Data Retention

We retain personal data as follows:

• Enquiry correspondence that does not lead to a service: deleted within 12 months.
• Records relating to completed services: retained for 7 years for accounting and reference purposes, then securely deleted.
• Workshop intake records (including photographs taken on arrival of a piece): retained for the duration of the service plus 5 years.

5. Data Sharing

We do not sell personal data to third parties. We do not share personal data with advertisers. In limited circumstances we may share data with:

• Website hosting providers — for the technical operation of the website.
• Analytics providers (e.g. Google Analytics) — only if you have accepted analytics cookies, and only anonymised data.
• Legal authorities — if required by law.

6. Cookies

This website uses cookies to support basic functionality and, optionally, to collect anonymised usage data. You can manage your cookie preferences at any time via our Cookie Policy page.

• Essential cookies: required for the website to function. Always active.
• Analytics cookies: optional. Collect anonymised data on how visitors use the site.
• Marketing cookies: optional. We do not currently use these.

7. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:

• HTTPS encryption for all website traffic.
• Access to client records limited to workshop staff directly involved in a service.
• Paper records stored securely on workshop premises.
• Electronic records protected by password-access controls.

In the event of a data breach that poses a risk to individuals, we will notify affected parties and, where required, the relevant authority within 72 hours of becoming aware.

8. Your Rights

Under applicable Thai data protection law (the Personal Data Protection Act B.E. 2562) and, where relevant, the EU General Data Protection Regulation, you have the following rights:

• The right to access personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data (subject to our legitimate retention obligations).
• The right to object to certain processing activities.
• The right to data portability where processing is based on consent or contract.
• The right to withdraw consent at any time where processing is consent-based.
• The right to lodge a complaint with the relevant supervisory authority in Thailand (the Personal Data Protection Committee) or in your country of residence.

To exercise any of these rights, write to [email protected]. We will respond within 30 days.

9. Third-Party Links

This website may include links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

10. Children

Our services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be noted with an updated "Last Updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For any data protection questions: